United's Response to COVID-19

United continues to closely follow the current status of the novel coronavirus, COVID-19, and how it is impacting our communities and the ways we operate our business.  Employee and customer health are our top priority to ensure our ability to operate the United networks without interruption.  In the interest of mitigating potential health risks, United is working to open locations slowly in order to serve you, our customers. During this time United will continue to comply with current KDHE, CDC and FCC recommendations.

Starting June 8, 2020, United will begin allowing up to two customers at a time into our retail stores (face masks required).  All retail locations will continue offering curbside service and we still encourage everyone wishing to make payments to take advantage of online bill pay or to call to make payments over the phone. Please call your local store so our customer service staff can determine if your needs can be resolved over the phone or to make an appointment if a walk-in visit is necessary.

As a provider of “critical infrastructure, United has a special responsibility to keep our network operational during times of crisis.  We continue to be cautious to help ensure the successful operation of our network and so we can respond to any issues that may arise to prevent and resolve any interruptions of service. 

For questions and concerns, please call your local store or our main office at 620-227-8127.  We appreciate the opportunity to serve you and look forward to continuing to provide excellent customer service to you during this time.

 

United Wireless Agent COVID-19 Procedures

Good Company - Closed to walk-in traffic. We are asking customers to call in purchases.  For any United Wireless needs, please call to make an appointment. Call 620-659-2222 to schedule an appointment or make a purchase.