You may be eligible to receive up to $17.02 off your monthly telephone bill.*

You may be eligible to receive up to $9.25 off your monthly internet bill.*

You may qualify for Lifeline through participation in a qualifying federal government program or through your household income

      Program Participation:

  • Federal Public Housing Assistance (FPHA)
  • Medicaid (Medicare does not qualify)
  • Veterans or Veterans Survivor’s Pension
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Tribal Programs
    • Bureau of Indian Affairs (BIA) General Assistance
    • Head Start
    • Tribal Temporary Assistance for Needy Families (Tribal TANF)
    • Food Distribution Program on Indian Reservations

To prove participation in one of the above programs you must submit a document that has at minimum

  1. Your name (or the name of a dependent or child that qualifies)
  2. The name of the Lifeline-qualifying program, such as SNAP
  3. An issue date within the last 12 months

*If qualifying by Medicaid or Federal Public Housing Assistance, no documentation is required*

**If qualifying by SNAP, a Kansas Benefits Card cannot be used, it does not have the information needed for verification, you will have to submit your benefits letter**


Household Income:

If your household income is at 135% or less of the federal poverty guidelines listed below, you qualify for lifeline.


2022 Poverty Level Guidelines - Maximum Annual Income

Number in Household 48 Continuous States, DC, & Territories Alaska Hawaii
1 $18,347 $22,937 $21,101
2 $24,719 $30,902 $28,431
3 $31,091 $38,867 $35,762
4 $37,463 $46,832 $43,092
5 $43,835 $54,797 $50,423
6 $50,207 $62,762 $57,753
7 $56,579 $70,727 $65,084
8 $62,951 $78,692 $72,414
Each additional person $6,372 $7,965 $7,331
Income guidelines are adjusted annually.  Guidelines are usually updated in January.


To prove household income is 135% or less than the federal poverty guidelines, you must submit one or more of the following documents:

  1. The prior year’s tax return
  2. Current income statement from an employer or paycheck stub*
  3. Social Security statement of benefits
  4. A Veterans Administration statement of benefits
  5. A retirement/pension statement of benefits
  6. An Unemployment/Worker’s Compensation statement of benefit
  7. Federal or Tribal notice letter of participation in General Assistance
  8. Divorce decree, child support award, or other official document containing income information.

*If you are providing documentation of income that does not cover a full year, such as a paystub, you must provide 3 consecutive months of paycheck stubs.  Those 3 consecutive months all must be within the last 12 months.


To apply for Lifeline:

1. Come visit one of our locations.  A representative will assist you in applying online. We can typically have you qualified and enrolled within 1-2 business days.  Bring your documentation with you!


2. Log on to or and click on Consumer Sign in.

  • You be prompted to create an account and upload any documentation that is required.
  • After receiving notification that you are qualified, you will need to contact the United Billing Department to be enrolled and begin receiving your discount.


3. Download an application (PDF is below) and apply by Mail

  • Mail your application to:
    USAC Lifeline Support Center
    PO Box 7081
    London, KY 40742
  • You will receive either an approval response or request for more information in 7-10 days.Depending on turnaround times, this process could take an estimated 7-21 days to get qualified and enrolled.
  • Once you receive notification you are qualified, you will need to contact the United Billing Department to be enrolled and begin receiving your discount.


*Your United plan must meet the minimum services standard set forth by the FCC.  Certain restrictions apply.  Please call or visit store for details.